Salary: USD 55000.00 - 64500.00 annually

Category: Artist/Label Services

ABOUT SUPERFAN
Superfan is an award-winning, global leader in fan-first live music experiences, redefining how audiences connect with the artists they love. We produce best-in-class experiences that go far beyond the concert ticket. Between VIP, travel, sponsorships, specialty merchandise, and social impact, we specialize in integrated programs that multiply value for artists and brands. With deep roots in the music industry, we are trusted by Metallica, Katy Perry, Oprah, Rush, Bon Jovi, Ghost, Queen and more to turn passionate fans into lifelong followers. 
Our culture is built on creativity, enthusiasm, and a deep respect for the fan experience. We move quickly, think ambitiously, and operate as a highly collaborative, polished team that values both big ideas and meticulous execution.
Superfan has been recognized as one of the fastest-growing companies in the US by Inc. 5000 for three consecutive years, and named one of Fast Company’s Best Workplaces for Innovators in 2025. As we continue to expand globally, we’re looking for passionate, driven individuals to help shape the future of live experiences.
THE ROLE
Reporting to the Travel Operations Manager, the Travel Operations Coordinator is the connective tissue of our travel package operations, keeping the day-to-day planning and execution of each program on track. This is a full-time, Denver-based hybrid position that works primarily from the office across all of our travel programs, with travel to select events as needed to support on-site operations.
Responsibilities include but not limited to:
Advance
• Serve as the day-to-day liaison with hotels, venues and vendors on program operations and logistics.
• Build event operations documents and a daily operations timeline for each program.
• Process guest hotel reservation revisions and support rooming list audits leading up to each event.
• Order merchandise, supplies and equipment, and coordinate freight logistics across all travel package dates.
• Book travel logistics for program staff as needed.
• Source and book local staff for will call and shuttle operations.
• Advance ticket pickup and settlement with each venue box office.
• Analyze ticketing data and build will call lists.
• Support Guest Services ahead of each event and organize information for guest communications.
• Advance shuttle transportation logistics in select markets.
• Support the Travel Operations Manager with rooming list updates, guest communications and internal planning trackers.
• Maintain the master calendar of program deadlines and deliverables across all travel markets.
Event Support (On-Site and Remote)
Depending on the event, this role will either travel to work alongside the on-site team or support the on-site team remotely from the Denver office. Responsibilities below apply in both cases.
• Serve as the point of contact for hotels, venues, box offices and shuttle companies during event days, whether on-site or from the office.
• Track merchandise shipments and confirm delivery and inventory with the on-site team.
• Coordinate ticket pickup and will call materials with the box office and on-site staff.
• Prepare will call lists, signage and check-in materials, and run the will call operation when on-site.
• Onboard local staff ahead of each event and lead on-site training when traveling.
• Support guest service throughout the event, in person when on-site or by handling guest inquiries and escalations from the office.
• Resolve issues in real time as they arise, working directly with the on-site team.
• Lead on-site operations independently in select markets as experience grows.
Program Reconciliation & Settlement
• Prepare event recap reports at the close of each program.
• Review guest surveys prior to distribution.
• Partner with the Finance team to reconcile on-site program expenses.
CANDIDATE SPECIFICATIONS
Candidates should have a minimum of 2-3 years of industry experience and be confident leading large projects and teams. Experience across international markets is highly advantageous. Must be available to travel for select events, including some weekends, and to work extended hours during event dates.
**Please submit applications & resumes to **hiring@superfan.live