Salary: USD 60000.00 - 68000.00 annually

Category: Community/Creator/Fan Engagement

• **JOB TITLE: **Client Services Coordinator
• **TOTAL PACKAGE: **$60,000 - $68,000 plus benefits
• LOCATION: Denver, CO (3-5 days in office, varying seasonally)
• **HOURS: **Full-Time
**ABOUT SUPERFAN **
Superfan is an award-winning, global leader in fan-first live music experiences, redefining how audiences connect with the artists they love. We produce best-in-class experiences that go far beyond the concert ticket. Between VIP, travel, sponsorships, specialty merchandise, and social impact, we specialize in integrated programs that multiply value for artists and brands. With deep roots in the music industry, we are trusted by Metallica, Katy Perry, Oprah, Rush, Bon Jovi, Ghost, Queen and more to turn passionate fans into lifelong followers.
Our culture is built on creativity, enthusiasm, and a deep respect for the fan experience. We move quickly, think ambitiously, and operate as a highly collaborative, polished team that values both big ideas and meticulous execution.
Superfan has been recognized as one of the fastest-growing companies in the US by Inc. 5000 for three consecutive years, and named one of Fast Company’s Best Workplaces for Innovators in 2025. As we continue to expand globally, we’re looking for passionate, driven individuals to help shape the future of live experiences.
**THE ROLE **
We’re looking for a sharp, relationship-driven Client Services Coordinator to join the team at Superfan, reporting directly to our VP of New Business. As a core player in the pitch, onsale, and client servicing process, you’ll lead the coordination and execution of our most high-impact VIP programs. This role is perfect for someone who thrives in fast-paced environments, knows how to manage high-level stakeholders, and brings precision, strategy, and creativity to every project.
**WHAT YOU’LL DO **
**Client & Project Management **
● Keep track of new business opportunities and maintain an up-to-date internal tracker. ● Join business development calls with senior leadership, acting as note taker and action owner for follow-ups.
● Take ownership of key project launches, working with external and internal stakeholders to ensure a smooth announcement and on-sale process.
● Create program package language for initial review, collect feedback and refine until a final version is ready to be presented to clients
● Initiate the creation of budgets by providing key information to the finance team during the pitch phase
● Run seamless project handovers from pitch to pre-production, leading internal coordination and scheduling handoff calls to ensure clarity and accountability.
● Manage the contracting process for clients, working alongside the Superfan legal team to draft, refine and send service agreements
**Communications & Coordination **
● Manage internal approvals for package language, short/long descriptions, terms & conditions and financial projections.
● Collect routing, timelines, tour ad mats, and essential project assets from artist contacts clients.
● Draft and send program launch emails, on-sale documents, and internal project updates.
**Strategy & Sales Support **
● Support the development, refinement, and ongoing optimization of client-facing decks and proposals that support new business efforts and clearly communicate our program capabilities.
● Partner with the Marketing Department on program marketing strategy and sales approach for programs
● Partner with the Marketing Manager for specialty sales needs and creative pitch development.
● Coordinate internal brainstorms in the pre-pitch phase to develop package elements that continue to elevate the guest experience
● Work alongside the Web & Digital Team to ensure our website reflects the most current program details, including accurate FAQs and sold-out updates.
● Field new inquiries from the website and lead initial discovery calls, outlining our capabilities and advising on strategic next steps.
● Research industry, social and competitor trends to ensure that Superfan is providing unique, creative and cutting edge package options for our clients
**Artist & Industry Comms **
● Communicate professionally and confidently with artist management teams, agents, and other industry stakeholders.
● Represent Superfan in external-facing conversations and help manage expectations and next steps with key partners.
**WHO YOU ARE **
● You have 4+ years of experience in client services, account or project management, or a related role in music, events, or entertainment.
● You have a solid understanding of ticketing, onsale timelines, and how VIP offers integrate with primary ticketing platforms.
● You’re comfortable working directly with agents and artist management, and you know how to navigate fast-paced, high-stakes conversations with professionalism.
● You have experience inside or around artist management and the daily operations of major music companies, and how to align with their internal processes and timelines.
● You bring innovative ideas, project management systems, and communication processes that elevate execution across the business.
● You know how to develop deep trust with clients, positioning yourself as a go-to expert they rely on for instinct-driven, strategic decision-making around VIP deliverables for tours.
● You proactively leverage existing industry connections to drive new client outreach and opportunities.
● You’re organized, process-driven, and great at making sure nothing gets lost—especially when it comes to budgets, decks, and key sales materials.