We’re looking for a People Operations Generalist to own daily employee support, HR systems, and employee lifecycle operations across UnitedMasters, Translation, and Shared Services. You’ll independently manage core People processes, support programs, and use AI and automation to improve how we work. The ideal candidate brings strong HR experience, sound judgment, and the initiative to navigate shifting priorities and take on broader responsibilities.

This role is based in Brooklyn, NY, with four days in office and one remote.

What You'll Do

• **Employee and manager support: **Serve as the first point of contact for day-to-day People questions. Explain policies, resolve routine issues independently, and recognize when to involve People Business Partners, Payroll & Benefits, or People leadership.
• **Employee lifecycle: **Own onboarding, employee changes, and offboarding. Coordinate orientation, documentation, I-9 processing, system updates, and communications with employees, managers, IT, and other partners.
• **HR systems and data: **Own day-to-day HRIS and People tool administration, including configuration, workflows, permissions, integrations, vendor coordination, and troubleshooting. Maintain accurate employee records and conduct regular data audits.
• **AI adoption and process improvement: **Identify and implement practical uses of approved AI tools and automation across People operations, such as drafting knowledge resources, improving employee self-service, and streamlining recurring workflows. Test outputs for accuracy, protect confidential information, and help teammates adopt effective practices.
• **Immigration coordination: **Coordinate visa sponsorships, renewals, and related documentation with employees, People leadership, and external immigration counsel. Track deadlines and maintain organized records.
• **Offboarding support: **Partner with People Business Partners on separation logistics, including preparing approved documents and ensuring timely handoffs to IT, Facilities, and Payroll.
• **Documentation and reporting: **Maintain clear process guides, employee resources, personnel files, and sensitive documentation. Produce routine reports and identify data or process issues that require action.
• **Cross-functional projects: **Support HR projects and system implementations by coordinating tasks, testing workflows, maintaining documentation, and following through on assigned deliverables.
**Who You Are **

• 4+ years of progressive HR or People Operations experience, including independently managing employee support and core employee lifecycle processes.
• Experience administering an HRIS or People tools, maintaining accurate employee data, and improving operational workflows.
• Experience supporting People programs or HR projects, with demonstrated judgment in handling confidential and sensitive matters.
• Strong understanding of HR operations, employee lifecycle processes, and the connection between systems, data, and employee experience.
• Sound judgment and discretion, including the ability to resolve routine matters independently and escalate sensitive or complex issues appropriately.
• Strong organizational and coordination skills, including managing timelines, communicating with stakeholders, and keeping work on track.
• Practical understanding of AI tools and automation, including when human review is needed and how to protect sensitive employee information.
• Strong attention to detail, curiosity, and a service-oriented approach to solving employee and manager needs.
• Experience with ADP, Culture Amp, Lattice, Google Workspace, or comparable tools.