We’re looking for a Senior Manager, Strategy & Operations to join the Fan Business. This role will be pivotal in shaping the strategic direction of the business through data & insights, and ensuring efficient execution of key initiatives in close partnership with cross-functional teams.

This role will report to the General Manager of the Fan Business: part strategic advisor, part operator, and part project manager. You will directly influence both strategy and execution for P&Ls, collaborating closely with Product, Engineering, Data, Marketing, Legal, Licensing, and Finance, and work alongside senior leadership to drive company priorities. This is an exciting opportunity for someone who thrives in a fast-paced, high-visibility environment to contribute to the growth and evolution of one of the most influential platforms in the music ecosystem.

Key Responsibilities:

• Support annual and semiannual planning, including revenue forecasts, KPIs, and business reviews across the Fan P&L
• Conduct analyses on churn, retention, pricing, LTV/CAC, and user growth; translate findings into recommendations on SKU, subscriber, and revenue strategy
• Help build a unified Fan strategy that addresses the interdependencies between the Subscriptions and Ads businesses (e.g. free-tier monetization, ad load vs. subscription conversion trade-offs)
• Monitor industry trends, market conditions, and the competitive landscape to guide strategy
• Partner with Finance, Legal, Licensing, and Data on forecasting, reporting, and business-case modeling
• Own cross-functional initiatives end-to-end — scoping, planning, execution, measurement — with Product, Engineering, Marketing, Legal, and Finance
• Drive priority workstreams independently (e.g. international market expansion and licensing, pricing tests, promotional strategy)
• Develop and manage project plans, timelines, and stakeholder alignment for strategic initiatives
• Organize and run monthly and weekly business reviews (MBR, WMR), establish operating cadences and rituals, and ensure accountability by tracking progress, anticipating risks, and escalating blockers
• Build scalable systems, processes, and reporting to help the business run more effectively
• Create and maintain dashboards and frameworks for monitoring performance across Subs and Ads
• Collaborate with cross-functional teams to ensure alignment on metrics, reporting, and operating objectives
• Act as a thought partner and sounding board to the GM on priorities and decisions
• Prepare materials for executive leadership and board reviews
Experience and Background:

• 6+ years of experience in consulting, growth, strategy, or a similar analytical role with significant exposure to leading cross-functional initiatives
• Proven experience in strategy work and driving projects that align multiple stakeholders to deliver results
• Ability to manage ambiguous problems, work across data tools, and troubleshoot issues while collaborating effectively with stakeholders
• Strong analytical skills; comfort with financial models, dashboards, and turning data into actionable insights
• Excellent communication and storytelling skills; can synthesize complexity for executives and cross-functional teams
• Demonstrated ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Highly organized, detail-oriented, and proactive; thrives in a fast-paced, ambiguous environment with a high ownership builder’s mindset: eager to create structure and process where none exists
• A deep understanding of the digital music Fan/consumer landscape (e.g., monetization tools, distribution models, creator economics, and competitive platforms) is highly preferred