ABOUT THE ROLE
Reporting to the Director – Royalty Operations, the Manager of Concerts will be responsible for managing and building a high performing team that will ultimately contribute to the overall success of our Concert Distributions.  You will play a key role in ensuring that creators and rights holders are accurately and fairly compensated for their live performances.

Leading a dedicated team, you will oversee the day-to-day operations of the Concert distribution process, driving operational excellence, continuous improvement, and innovation. This role sits at the intersection of data, technology, and service, requiring a strong leader who is passionate about supporting the music community and enhancing the experience and outcomes for our members.

WHAT YOU’LL DO / KEY RESPONSIBILITIES

• Lead the day-to-day operations of the Concert team, ensuring accurate, timely, and high-quality processing and distribution outcomes that maximize value for creators and rights holders.
• Set departmental priorities, goals, and resource plans to support service levels, operational efficiency, and alignment with organizational objectives, Core Values, and Strategic Pillars.
• Identify, monitor, analyze, and communicate operational results and performance indicators (KBIs/KPIs), using data and insights to drive accountability, informed decision-making, and continuous improvement.
• Identify, evaluate, and enhance business processes, policies, procedures, and workflows to improve accuracy, efficiency, transparency, and the overall member and stakeholder experience.
• Partner with Senior Management, the Concert Stream Manager, IT, and external stakeholders such as Entandem to optimize systems, streamline workflows, resolve operational issues, and support effective delivery of Concert distributions.
• Lead, coach, and develop team members by setting clear expectations, providing ongoing feedback, managing performance, and supporting training and capability development.
• Build and maintain strong relationships with internal and external stakeholders and support the timely and effective resolution of complex inquiries and service issues through Case Management (CRM).
• Act as an escalation point for complex member, stakeholder, and operational issues requiring judgment, policy interpretation, and cross-functional coordination.
• Other duties as required
WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE

• Broad knowledge of the music industry, with a strong understand of SOCAN’s Distribution and Licensing processes and procedures.
• Post-secondary education in business administration, finance, music business, or a related field.
• Minimum 5 years of leadership experience, with a proven track record of building, developing, and motivating high-performing teams.
• Demonstrated experience in operations management, preferably in a royalties, music rights, or other data-driven environment.
• Strong analytical, problem-solving, and decision-making skills, with the ability to interpret complex information and translate it into actionable insights and operational improvements.
• Effective communicator with strong interpersonal skills and the ability to collaborate across cross-functional teams and with external partners.
• Strong organizational and prioritization skills, with the ability to manage multiple initiatives, competing demands, and deadlines in a fast-paced environment.
• Experience working with business systems, music royalty/repertoire systems, reporting tools, and CRM platforms, with comfort leveraging technology to enhance operational effectiveness.
• Strong service orientation and a proactive, solutions-focused approach, with the ability to adapt to evolving business needs.
• Understanding of, and commitment to, supporting creators and rights holders through accurate, fair, and responsive service.
• Bilingualism (French/English) is a significant asset.