Salary: USD 55000.00 - 60000.00 annually

Category: Other

Staffing Coordinator (Event Operations)
Remote (USA)
Full Time
Compensation: US $ 55-60k Annually + Benefits
Seniority: 2-4 years of experience 
This position requires you to work with teams and clients across North America, Europe, the United Kingdom, and beyond. Our events take place 7 days a week, and we need someone who can be on call as needed. While you will know your schedule in advance, we need someone who is flexible and understands the needs of working with tours. 
Role Overview
Reporting to the VP of Event Operations, the Staffing Coordinator is a hands-on position within the Event Operations team, responsible for managing day-to-day event staffing operations. 
The Staffing Coordinator is responsible for the human infrastructure of our VIP Programs. The primary mission is to curate, vet, and deploy a premier roster of VIP Assistants from an existing database while strategically expanding staffing capabilities. We are expecting to staff over 2000 local assistants this year. Secondarily, this role supports the Event Operations team by assisting with department or project-related tasks and advancing VIP programs with Venues.
Key Responsibilities
1. VIP Staffing & Database Management (Primary Focus)
• Roster Curation: Source, review, and onboard high-caliber VIP Assistants
• Database Ownership: Proactively manage and audit the internal staff database
• International Expansion: Lead targeted recruitment to build a vetted bench of VIP professionals in key international markets to support global VIP Assistant growth. 
• Booking & Briefing: Manage the full-cycle process from start to finish, including posting of tour/event openings, hiring and confirming staff for events, pre-event email communication, pre-event VIP Assistant training, day of show communication via text/email, post-show review/recap, and post-show payment.
2. Event Operations/Production (Secondary Focus)
• Production Support: Work closely with Tour Production to ensure all onsite VIP elements are met
• Advance Programs: Conduct VIP Advances with Venues
• Logistics Coordination: Coordinate VIP Merchandise + Event Supply drop shipments and inventory tracking throughout the course of a Tour 
• **Department Admin & Collaboration: **Assist the Event Operations team members with administrative tasks and overall department collaboration.
Required Qualifications
• Experience: 2–4 years of experience in event operations, nonprofit programs, volunteer management, or hospitality
• Systems Proficiency: Strong organizational and time-management skills
• Communication: Exceptional written and verbal skills
• Flexibility: Willingness to work “on call” outside of traditional hours (nights, weekends)
• **Travel: **Some travel may be required. We would love to have someone out to regional events to understand the tours we work with. 
Skills
• Self-starter mentality
• Ability to work independently with little to no supervision
• Exceptional communications skills. The right person will understand what to handle and what to escalate in a timely manner. 
• Exceptional Google Suite skills
• Database Management
• People Management
• Schedule coordination 
• Must know how to create/save a PD
• Must know how to hyperlink within Google Sheets/Docs
Bonus Skills
• Touring or VIP Assistant Experience 
• Brand Ambassador Experience 
• Canva, Lightroom, or Photoshop 
• Bilingual 
Key Performance Indicators (KPIs)
• Roster Health: Consistent growth of vetted, high-quality VIP staff in target international regions.
• Fill Rate: Maintaining coverage across all tour stops and activations.
About Please & Thank You:
Please & Thank You is a collective of individuals specializing in touring, experiential events, brand partnerships, digital development, commerce, and logistics. We combine market-specific technology, years of experience, and world-class partners to provide a suite of services that help to power touring experiences & web presence for some of the largest artists in the world. Learn more at please.co.
Please and Thank You is an equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, or veteran status.
Please note that Please and Thank You reserves the right to modify an employee’s job description at any time during the course of employment. Additionally, employees may be asked to perform duties outside of their primary responsibilities as business needs evolve.