Salary: USD 70000.00 - 75000.00 annually

Category: Venues/Promoters/Festivals

The Concept
A new venue is bringing an elevated live music and dining experience to a storied space in Manhattan, one that has previously played host to celebrated food and jazz institutions. This concept prioritizes exceptional musical curation, artful interior design, and state of the art acoustics. The food and beverage program promises to be among the finest of any concert venue in the country.
This exciting new venture comes from a respected name in live entertainment, known for a portfolio of beloved music venues across the country, in partnership with the estate of a legendary musical icon. The space will celebrate that artist's eclectic legacy and heritage, drawing from a rich blend of cultural roots, regional upbringing, and a deep connection to jazz, Americana, and world music. This will be a welcoming space for music lovers and artists of all kinds and an innovative experience in live concert venues.
Job Description
The Operations Manager at Garcia’s NYC is responsible for executing and overseeing all floor activities related to dining, bar service, and live entertainment on any assigned shift. This role requires a hands-on leader who understands the rhythm of a live music venue as much as a restaurant, and who can keep service running smoothly through high volume show nights and compressed turnaround windows.
Specifically, duties include directing and supporting all staff members on the floor to maximize the efficiency and productivity of our team, and making critical decisions and judgment calls to ensure the satisfaction and comfort of our guests. The Operations Manager must regularly interface with the Director of Operations, the General Manager, the rest of the management team, the floor and bar staff, the kitchen, the production staff, the artists, and the guests to execute service and entertainment in the manner set forth by Garcia’s standard operating procedures and company guidelines.
Additional duties, including but not limited to administrative work, departmental work, staff training, and policies and procedures development, are also integral parts of the Operations Manager position.
Responsibilities
❖ Provide direction to the floor and bar staff under the established protocol of Garcia’s policies and standard operating procedures
❖ Communicate clearly and frequently with the floor staff, bar, kitchen, production, and management before, during, and after each shift to ensure optimal service to our guests
❖ Assist staff as necessary in the performance of their jobs
❖ Oversee and guide employee and guest interactions to ensure that service is provided in a manner consistent with the philosophy of Garcia’s
❖ Be a visible presence in the room to both staff and guests, ready to step in and address issues at any moment
❖ Be responsible for ensuring guests are satisfied through both team leadership and face-to-face guest interaction
❖ Resolve any disputes regarding service, payment, or other matters on an as-needed basis
❖ Coordinate dinner service, bar service, and show flow so that seating, ordering, and food delivery work around set times, doors, and changeovers
❖ Assist in the planning and execution of nightly shows, special events, private events, and VIP guest services
❖ Participate in the development of managers’ notes detailing the day’s financial and qualitative aspects of the venue’s operations on each shift
❖ Ensure quality of food and beverage, timeliness of food delivery, and cost control during service
❖ Assist with point of sale operations during service, including voids, comps, and end-of-night closeout
❖ Maintain safety and security of the room and the guests and employees within, and carry out emergency evacuation plans as needed
❖ Ensure that lighting, temperature, music, cleanliness, and other environmental aspects of the room are appropriate for our guests
❖ Observe staff and participate in management talent reviews and employee reviews
❖ Conduct and oversee training of new staff and continuing education
❖ Assist on an as-needed basis with the management and operations of individual departments, including service, bar, kitchen, security, facilities, production, and training
Qualifications
❖ Minimum of three years of experience in a supervisory or management role in a live music venue, restaurant, or similar F&B setting
❖ Passionate about the hospitality industry, food, and live music
❖ Superior communication skills
❖ Ability to foster long-lasting working relationships
❖ Ability to manage under pressure and make decisions in real time
❖ Ability to operate at a high level under the direction of the management team
❖ Ability to manage multiple operational and managerial tasks simultaneously
❖ Must possess both solid judgment and be accountable
❖ Comfortable working in an environment that is fast-paced with a moderate to loud noise level
❖ Available to work full-time, with variable weekday and weekend shifts, both day and night
❖ Ability to lift up to 75 lbs
❖ Ability to wear an earpiece for radio communications required
❖ Ability to handle confidential information and issues with discretion and sound judgment