Salary: USD 60000.00 - 80000.00 annually

Category: Artist/Label Services

Job Description
237 Global is looking for someone to join our team as a Merchandise Operations Lead. This role will have a focus on collecting and organizing data, coordinating fan merchandise fulfillment, maintaining vendor relationships, and monitoring and managing inventory. Our ideal candidate has a strong desire to learn and will thrive in a fast-paced environment while juggling numerous different tasks, timelines, and projects.

We are looking for a reliable, highly organized, motivated, and detail-oriented individual with experience in the creation and fulfillment of merch to join our team to keep the operational side of merchandising running smoothly. This is an entry-to-mid level role for someone who enjoys hands-on work with inventory, purchase orders, vendors and systems, and who wants to be the dependable operational backbone for merchandising and supply chain partners. 

Position Details
• Oversee and meet all timelines and deadlines for the design, production, and shipping/delivery of VIP, Digital App, and tour merchandise  
• Create, track, and update purchase orders; confirm lead times and shipment information with vendors; escalate PO exceptions.
• Establish, develop, and maintain vendor relationships
• Analyze and project sales trends for accurate ordering
• Collaborate with internal and external teams on the merch design process
• Work with tour teams on trucking and shipping logistics
• Responsible for end-to-end execution of each assigned tour, including communicating and advancing with venues, touring personnel, artist management, and within 237 internally
• Manage merchandise data and inventory, including overseeing all merchandise budget
• Communicate effectively with the customer service team to problem-solve
• Liaise with VIP, Customer Service, Finance, and Warehouse teams to resolve operational issues, close gaps and ensure all merchandising needs are being met

Job Requirements:
• High levels of organization, attention to detail, and ability to follow up
• 1–3 years of experience in touring merchandise, merchandise operations, inventory, or logistics support
• Ability to manage deadlines and timelines and prioritize tasks accordingly
• Experience & knowledge of Google Suite and Excel, with a comfort level in basic data entry/management
• Thrive in a fast paced environment
• Strong written and verbal communication; ability to work cross-functionally
• Experience and knowledge of AtVenu and Shopify preferred, but not required
• Experience in touring/live events industry, e-commerce and/or warehouse preferred, but not required
• Experience and intermediate knowledge of Adobe Photoshop preferred, but not required

ABOUT 237 GLOBAL
237 Global is a tech, services, and VIP company focused on super-serving fans of musicians, athletes, and influencers. As a leading creator-tech business focused on revolutionizing the way A-list celebrities engage with their fans, 237 Global curates both virtual and in-person VIP experiences for their clients, as well as develops custom apps for creators, artists, and athletes.

237 Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.