Salary: USD 18.00 - 21.00 hourly

Category: Artist/Label Services

Customer Service Representative 
Nashville Area

Job Description
237 Global is looking to add an ambitious and focused Customer Service Representative who wants to join a growing company to assist with our customer service and provide support to our team. The right candidate will have high levels of organization and follow up, and the ability to manage several different tasks at once. 

Our ideal candidate is someone who is detail-oriented and has a strong ability to prioritize. We’re looking for a driven person with a positive attitude, who can jump in and provide fantastic customer support. 

Position Details
• Act as support agent on company customer service platform, answering 50-100 inquiries per day
• Compile lists of ongoing issues to share across the team
• Ensure all projects are up to date in customer service platform backend
• Escalate customer service inquiries on an as-needed basis
• Assist customer service team with follow up 
• Identify recurring issues and strategize solutions
• Assist the customer service team with monitoring app boards
• Leverage AI tools to provide customer service solutions 

Job Requirements
• Full-time, in-office role (5 days per week)
• Open to flexible schedule
• Exceptional organizational skills with a strong ability to follow through on tasks
• High attention to detail, including strong proofreading capabilities
• Proven ability to prioritize effectively and manage multiple projects simultaneously
• Collaborative team player who is also comfortable working independently in a fast-paced environment
• Eagerness to learn and grow professionally
• Familiarity with Google Workspace, Monday.com, and Shopify is a plus, but not required

ABOUT 237 GLOBAL
237 Global is a tech, services, and VIP company focused on super-serving fans of musicians, athletes, and influencers. As a leading creator-tech business focused on revolutionizing the way A-list celebrities engage with their fans, 237 Global curates both virtual and in-person VIP experiences for their clients, as well as develops custom apps for creators, artists, and athletes. 

237 Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.