Salary: USD 45000.00 - 60000.00 annually

Category: Artist/Label Services

We're looking for a Client Operations Specialist to serve as the front line of support for our growing client base. You'll own two critical areas: keeping our clients happy through responsive, knowledgeable support, and ensuring payments flow smoothly between the companies that hire our clients and the clients themselves. This role sits at the intersection of customer experience and financial operations, and the right person will thrive in both.
What you'll do
Customer support
• Serve as the primary point of contact for client inquiries across email, chat, and phone
• Troubleshoot issues related to accounts, cards, and platform access
• Identify recurring pain points and escalate product or process improvement ideas to the team
• Maintain and update help documentation and FAQs
Payments coordination
• Monitor and manage incoming payments from companies paying Slingshot for our clients' work
• Coordinate outgoing payments to clients, ensuring accuracy and timeliness
• Investigate and resolve payment discrepancies, delays, or failed transactions
• Work with the finance team to reconcile accounts and flag anomalies
• Communicate payment statuses and timelines to clients proactively
• Support invoicing workflows and ensure proper documentation across transactions
What we offer
• Competitive salary
• Remote-first work environment
• The chance to be an early team member shaping how creators experience business management
• Direct impact on the day-to-day lives of artists and creative professionals
Benefits
• Equity grant with standard 4-year vesting
• Platinum PPO health insurance with 100% employer premium contribution
• Dental and vision coverage
• 401(k) with 4% employer match
• $250/month wellness stipend
• Unlimited PTO
Requirements
• Clear, empathetic communicator who can explain complex processes in simple terms
• Comfortable working with financial data, payment platforms, and reconciliation processes
• Highly organized with strong attention to detail — nothing slips through the cracks
• Self-starter who can manage competing priorities in a fast-paced, remote environment
• Tech-savvy and eager to learn tools like Slack, Craft, Linear, and internal workflows
• Demonstrated experience with building systems of organization in personal or professional contexts
Nice to have
• Experience in customer support, operations, or payments/billing coordination
• Understanding of 1099 contractor payments and related compliance basics
• Background working with creative professionals or freelancers
• Familiarity with business entity structures and how they affect payments and tax reporting
About Slingshot
Slingshot provides modern business management for artists, creators, creative freelancers, and creative businesses. We handle accounting, business tax filings, payroll, health insurance, and more, all under a model where Slingshot acts as the entity of record for our clients' business operations. Our clients get to focus on their craft while we take care of the business side.
Slingshot is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to building a diverse, inclusive team.