**As a Security Officer you'll serve as the front line of protection for our guests, staff, and property, ****ensuring fans a safe, secure and enjoyable experience at our legendary music institutions. With a ****hospitality-first approach you'll maintain a high-visibility presence to protect property and personnel, ****monitor crowds, and assist guests - fostering a safe and secure environment. As the ideal candidate you ****are experienced in assessing situations, de-escalating conflicts, and responding quickly in scenarios ****requiring physical strength and stamina. From iconic musical institutions to honky-tonk inspired venues, ****our Public Safety team ensures safety standards are upheld so guests can focus on what matters most - **the music.
• Ensure a safe and secure environment. Deliver friendly and professional service. Offer general information, directions and assistance. Investigate and report suspicious behavior to management.
• Screen guests upon entry. Use metal detectors, weapons detection systems, and bag searches to prevent weapons or dangerous items from entering the venue.
• Enforce policies, including age and alcohol related regulations. Verify identification and access credentials, manage on-site crowd flow, and conduct appropriate searches. Monitor and control access to restricted areas. Clearly communicate venue policies and procedures.
• Protect property and assets by preventing theft and damage through patrols, surveillance, and monitoring facilities, grounds, and parking areas.
• Provide escorts for artists, VIPs, and other high-profile individuals to ensure safety and privacy.
• Respond promptly to emergencies (medical, fire, severe weather, etc.) according to SOP. Assist guests, support evacuations, administer first aid/CPR/AED and collaborate with first responders.
• Address potential crowd control issues. De-escalate volatile situations quickly and diplomatically. Escort unruly individuals from the venue when necessary.
• Conduct routine safety inspections and audits. Ensure emergency exits and pathways remain clear and unobstructed. Report hazards or defective equipment to management.
• Prepare detailed and accurate incident and accident reports, both verbally and written as required.
• Communicate and enforce all corporate standards, policies and procedures in compliance with local, state and federal laws and regulations. Adhere to and support the Safety and Security Operating Procedures.
• Assist with maintaining cleanliness and orderliness of venue property.
• Perform other duties as assigned.