We are seeking an Assistant to join our close-knit Writer & Publisher Relations team in London, managing publisher and writer client accounts and serving as an administrative point of contact for related queries.

The Assistant will handle a wide range of administrative tasks relating to the management of Kobalt's existing client base and respond to internal and external questions concerning the administration of our clients through our centralised CRM platform.

This role will suit a detail-oriented, confident and flexible team player with strong communication skills who is comfortable working with senior colleagues and external clients.

What You'll Do

• Provide support to the Writer & Publisher Relations team with scheduled administrative tasks, as well as responding to client queries via Zendesk, helping to prioritise the needs of Kobalt's 6,000+ clients.
• Ensure Kobalt has all relevant information concerning existing compositions prior to signing new agreements.
• Assist with client agreement onboarding and catalogue ingestion.
• Maintain and optimise client account information, ensuring Kobalt is well-positioned for efficient catalogue registration, royalty collection and ongoing administration throughout our clients' publishing and administration agreements.
• Work cross-functionally with Kobalt's Operations department to support the accurate production and distribution of client royalty statements.
• Develop and maintain a thorough understanding of Kobalt's services, internal systems and operations.
• Respond to internal and external administrative queries accurately and efficiently, ensuring issues are appropriately followed through to resolution.
What You'll Bring

**Preferred:
**

• Previous music administration and/or music publishing experience is preferred.
• Strong organisational and prioritisation skills, with the ability to remain calm under pressure and complete tasks accurately and efficiently.
• Excellent written and verbal communication skills, with fluency in English.
• A detail-oriented approach and a commitment to maintaining accurate client information and records.
• An adaptable and collaborative mindset, with confidence working in a fast-paced and evolving environment.
• Confidence communicating with senior colleagues, external clients and internal stakeholders.
• A high level of trust, discretion and integrity when handling confidential information and materials.
**Additional Skills That Could Add Value:
**

• Previous experience working with client accounts or providing administrative support in a client-facing environment.
• Experience using Zendesk, CRM platforms or similar client management systems.
• An understanding of music publishing administration, catalogue registration or royalty collection.
• Experience working across multiple teams to resolve client queries or administrative issues.