What We Need:

The Shared Services Supervisor oversees day-to-day transactional workflows for media billing, cash application, and credit/collections. Reporting directly to the Sr. Director of Network Digital Shared Services, this role drives process improvement, mentors’ transactional staff, ensures accurate client invoices, timely payment processing, and efficient dispute resolution.Strong critical thinking, strategic prioritization, and quick decision-making are essential to manage high-volume digital and network revenue cycles.

What You'll Do:

Key Responsibilities

• Billing Oversight: Manage high-volume billing operations for digital audio and video media advertising campaigns.
• Cash Application: Supervise the accurate, daily posting of customer payments across multiple banking and merchant channels.
• Receivables Management: Direct collections, credit vetting, aging analysis, and dispute resolution to maximize cash flow.
• Team Leadership: Supervise, train, and distribute daily workloads among billing and cash application specialists.
• Strategic Prioritization: Balance urgent advertiser demands, month-end deadlines, and fluctuating transaction volumes efficiently.
• Critical Decision-Making: Evaluate and approve credit extensions, payment plans, and billing adjustments independently.
• Leadership Reporting: Provide regular cash, receivables, aging updates, and operational metrics to the Sr. Director.

What You'll Need:

Qualifications & Requirements

• Education: Bachelor’s degree in Accounting, Finance, or a business-related field.
• Experience: 3–5 years of accounting experience, with 1–2 years leading billing or AR teams. Previous experience in a shared services or centralized corporate environment is highly preferred.
• Industry Knowledge: Prior experience in media, broadcasting, or digital advertising production is a plus.
• Core Competencies: Advanced critical thinking, sharp decision-making, and the ability to prioritize changing workflows.
• Technical Skills: Proficiency in major ERP systems (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills.
• Soft Skills: Excellent conflict resolution, process-improvement mindset, and strong written and verbal communication abilities.

What You'll Bring:

Key Responsibilities

• Billing Oversight: Manage high-volume billing operations for digital audio and video media advertising campaigns.
• Cash Application: Supervise the accurate, daily posting of customer payments across multiple banking and merchant channels.
• Receivables Management: Direct collections, credit vetting, aging analysis, and dispute resolution to maximize cash flow.
• Team Leadership: Supervise, train, and distribute daily workloads among billing and cash application specialists.
• Strategic Prioritization: Balance urgent advertiser demands, month-end deadlines, and fluctuating transaction volumes efficiently.
• Critical Decision-Making: Evaluate and approve credit extensions, payment plans, and billing adjustments independently.
• Leadership Reporting: Provide regular cash, receivables, aging updates, and operational metrics to the Sr. Director.