The Lead Sales Associate’s job is to prepare the store registers for the day and close at the end of business. Alongside management, will lead a team of Sales Associates to engage with customers and guests, selling merchandise and informing customers about product features and information about CMHOF and its’ exhibits.

Specific Job Duties:

• Bring positive recognition to CMHOF’s brand through professionalism, enthusiastic attitude and effective communication
• Complete daily opening and closing procedures with accuracy
• Ring up guests and provide great customer service
• Maintain a tidy and organized store and restock product in down times
• Provide customer-focused service; welcome customers to the store and assist them with requests
• Manage bank deposits, balance point of sale drawers and change orders.
• Perform daily activities and tasks assigned by Keyholders and Management.
• Protect the security of cash, inventory, and other assets according to company guidelines and directives.
• Assist Management in execution of daily tasks and to maximize sales.
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff.
• Ability to think and react in a high-energy, fast-paced environment
• Maintain a "team-oriented" outlook.
• Innate sense of responsibility and accountability.
• Be aware of daily sales goals and encourage team to meet them.
• Communicate goals, procedures and customer service guidelines to Sales Associates.
• Ability to perform other tasks as assigned from time to time by Store Management without hesitation.
• Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs.
Requirements

Minimum Requirements:

• High School graduate
• 1 - 2 years’ retail experience
Preferred Qualifications:

• Strong customer service skills
• Outgoing and friendly personality
• Knowledge of country music a plus
• College degree or college courses in a related field a plus
• 1 – 2 year’s supervisory experience in a retail environment a plus
Key Qualifications (Knowledge, Skills & Abilities):

• Ability to multi-task and problem solve
• Upbeat and energetic
• Weekend and evening availability
• Demonstrates empathy and a sense of ownership, actively striving to make another's experience better
• Strong communication skills (oral, written and presentation)
• Hands-on, initiator, and hard worker
• High performer, driven through self-motivation and agility
• Detail-oriented
• A team player
• Ethical, honest and accountable