AXS is looking for its newest Account Manager for the Music Clubs team to build and maintain strong client relationships, using effective management techniques to deliver exceptional service and add value. Responsibilities include developing and implementing strategic account management plans, ensuring client satisfaction, and actively contributing to business growth.

What you will do

• Establish productive, professional relationships with key personnel in assigned Music Clubs client accounts ensuring the highest levels of client satisfaction resulting in contract renewals
• Facilitate collaboration among company personnel, including support, service, and management teams, to achieve account performance goals and exceed client expectations.
Manage the Music Clubs client database by entering and updating information in their profiles, as well as tracking target dates

• Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
Serve as the lead point of contact for all matters specific to Music Clubs clients within all levels of the client’s organization

Advise and educate Music Clubs clients to ensure a complete understanding and best practices of all AXS products

• Work closely with marketing to manage AXS brand activation in partnership with clients
• Understand, maintain and regularly report client health and business objective metrics

**Qualifications  **

• BA/BS Degree (4-year) Business, Marketing, or related field.
• 2-4 years proven experience in account management or related field (preferably within ticketing or Live Entertainment)
• Proficient in using ticketing systems and platforms to facilitate seamless transactions.
• Strong interpersonal and communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Strong organizational and project management abilities.
• Proficiency in database management and reporting tools.
• Demonstrated problem-solving skills and proactive approach to issue resolution.
• Familiarity with the entertainment industry and AXS products is a plus.
• Willingness and ability to travel up to 30%